Partner Agreement

1. Who this applies to

This Partner Agreement applies to every restaurant, home kitchen, grocery and daily-goods store that sells through Magau (in this page, "you" or "your store"). It applies to the owner of the store account and to every staff member the owner authorises to use it.

Magau (मगाऊ) is operated by Bricks Education, a company based in Nepal. In this page, "Magau", "we" and "us" refer to Bricks Education operating under the Magau brand.

This agreement sits alongside our Terms & Conditions, our Privacy Policy and our Refund & Cancellation Policy. Where this page and the customer Terms say different things about your store, this page applies to you. This agreement is governed by the laws of Nepal.

You run your own business. You are not an employee of Magau, and nothing here makes you one. Independent riders who deliver for Magau are not covered by this page.

2. Orders and acceptance

You list your own items, set your own prices, and choose when your store is open. Customers order from the Magau app, and the sale of the goods is a contract between the customer and your store. Magau brings you the order, coordinates the delivery, and handles the money side.

• Accept an order only if you can actually prepare it. If you cannot, decline it early so the customer is not left waiting.
• Keep your menu or catalogue, your prices and your availability up to date. What the customer sees in the app should be what you can serve.
• If an item runs out, use the app to propose fulfilling the order in part. The customer then either accepts the shorter order, and is charged only for what they actually receive, or rejects it, and the whole order is cancelled and refunded. The app has no swap-an-item flow, so never send something different from what was ordered.
• You are responsible for your goods: their quality, safety, packaging, labelling and description, and for following the food and business laws that apply to you.
• Prepare each order on time and hand it over in good condition, whether a Magau rider is collecting it or you are delivering it yourself.

3. Delivery fees when you deliver the order

Some stores deliver their own orders instead of using a Magau rider. This section explains exactly what you earn when you do. It is the part of this agreement we most want you to read.

3.1 When self-delivery is switched on

When your store has self-delivery switched on, you set your own delivery fee, within the minimum and maximum limits Magau configures. That fee is shown to the customer before they order, the customer pays it, and your store earns it.

3.2 When you take over an order that was already placed as a rider order

You can take over an order that the customer already placed as a normal Magau rider delivery, for example when your self-delivery setting was switched off at the moment the order came in, or when no rider has taken the job.

You can take an order over only while all of the following are true:

• You have accepted the order and it has not left your store yet, so it is at the accepted, preparing or ready stage.
• No rider has taken the delivery. That is the moment a rider accepts the job in the Rider app, not the moment they arrive to collect. Once a rider has taken it, the delivery is theirs and you cannot take it back, because their earning on it is already counted.
• No delivery has already been completed for that order.
• You are the store owner, or a staff member the owner has given the deliver permission to.

In that case the customer has already been shown, and has already agreed to pay, the standard delivery fee for that order. Your store earns that fee, plus Magau's share of a free-delivery offer where one applied (clause 3.5), less any delivery commission (clause 3.4). It is not topped up to your own self-delivery fee.

So if your store is set up to charge Rs 100 for self-delivery and you take over an order the customer paid Rs 50 for, your earning is worked out from the Rs 50, not from the Rs 100. By taking the order over, you accept that.

The customer is never charged more after they have ordered. Changing the price of an order once the customer has placed it is not permitted, by you or by us.

3.3 When you hand a self-delivery order to a Magau rider

The reverse works the same way. Before you set off, you can hand a self-delivery order back to the Magau rider pool. When you do, you no longer earn anything on the delivery of that order, and the rider who takes it earns the standard fee for it, which is what the customer paid plus the funded share of any free-delivery offer (clause 3.5). Once you have started delivering, the order can no longer be handed over.

3.4 Delivery commission and the net amount

Magau may take a commission on the delivery fee earned by whoever delivers an order. It is set for each partner, as a percentage of the fee, a flat amount, or both, and it can be zero. It is always deducted from the delivery fee. It is never added to what the customer pays, and it is never charged on tips.

Before you confirm taking an order over for self-delivery, the app shows you the figures for that specific order: the delivery fee the customer paid, Magau's share of a free-delivery offer where one applied, the delivery commission, and the exact net amount you will earn. If the order is cash on delivery it also shows the amount you will be collecting at the door. If you confirm, you accept those figures for that order.

3.5 Free-delivery offers

A free-delivery offer reduces what the customer pays. It never reduces what the person delivering earns. Whoever delivers is paid the standard fee for that order: what the customer actually paid, plus the funded share that made up the difference.

Magau's share of that difference costs you nothing, and it is included in the earning figure the app shows you. The share your store funded is your own cost. If you delivered the order yourself, your delivery earning on it is lower by that amount. If a Magau rider delivered it, the rider is still paid the standard fee in full and your share is added to what you owe Magau, as described in clause 4.

4. Cash on delivery

Most Magau orders are paid in cash at the door. When you deliver a cash order yourself, you collect the full amount from the customer and keep it on the spot.

That cash is not all yours. It includes Magau's commission on the sale, and any tax Magau is responsible for remitting. So every cash order you deliver yourself adds an amount to what you owe Magau, which the app shows you at all times. If you funded a free-delivery offer on an order a Magau rider delivered, that share is added to the same balance.

There are two ways the balance goes down, and you do not have to choose in advance:

• You deposit the cash. Submit the deposit in the app; once our team verifies it, your balance drops by that amount straight away.
• We net it off your payout. If Magau owes you money for prepaid orders, we take what you owe out of your next settlement instead.

There is a limit, called the owed cap, on how much a store may owe at one time. It is set by Magau for your country and can be adjusted for an individual store, and the app shows you where you stand against it. If you reach the cap, your store stops receiving new orders until the balance comes down, and you cannot take over a cash order for self-delivery, because that would put more of our money in your till. Taking over an order the customer has already paid for is still allowed, because it adds nothing to what you owe. Your store reopens automatically as soon as a verified deposit or a settled payout brings you back under the cap. The cap counts what you owe after taking off anything Magau already owes you, so a store with a healthy payout coming is not pushed over the line twice.

Keep the cash you collect safe and settle it promptly. Repeatedly sitting on collected cash is a breach of this agreement.

5. Payouts and settlement

Magau settles what you have earned in Nepalese Rupees, to the payout account you register and we verify. Each settlement covers the orders that have not yet been settled, and the app shows the working, order by order, so you can check it.

• Your earning on an order is the item total, less Magau's commission on the sale, plus any delivery fee you earned on it (net of delivery commission).
• Anything you owe Magau from cash orders is taken out of the payout before it is paid.
• A payout is never a negative number. If you owe more than the payout is worth, the payout is reduced to zero and the rest stays on your balance for you to deposit. We will not ask you for a payment through the payout.
• Taxes are handled according to the tax setting on your store, and the app names which side remits which amount on every order.

If you think a payout or an order is wrong, contact us and we will look at the same per-order breakdown you can see.

6. Your staff and what the owner is responsible for

The store owner can add staff to the store account and choose what each of them may do: manage orders, deliver orders, edit the menu, and run promotions. Money screens, payout details and cash deposits stay with the owner only.

• The owner is responsible for everything done on the store account, including by staff, as if the owner had done it.
• Anyone you authorise to deliver can take an order over for self-delivery. When they do, they accept the delivery fee for that order on behalf of your store, exactly as set out in clause 3.
• Each person you authorise to deliver is asked to accept this agreement in their own account, the first time they deliver. Their acceptance is recorded against them, and it does not replace yours.
• Remove a staff member from the store as soon as they stop working for you.
• Staff who deliver share their live location with the customer while an order is on the way. Tell them so before you give them the deliver permission.

7. Cancellations and customer complaints

Cancel as early as you can, and only for a real reason such as an item being unavailable or your kitchen being unable to cook the order. A cancellation after the customer has been waiting is the worst outcome for everyone.

• Refunds to customers follow our Refund & Cancellation Policy. Where a refund is due, it is issued to the customer's Magau Wallet.
• When an order is cancelled or refunded, the amounts recorded for that order, including anything it added to what you owe, are reversed.
• Where a complaint is about the goods, for example the wrong item, a missing item or poor quality, the cost of putting it right is generally yours, because the goods are yours.
• Please deal with customers, riders and our support team politely. Repeated cancellations, unresolved complaints, or any fraud or abuse can lead to your store being suspended or removed from Magau.

We may suspend or end this agreement if you breach it, and you may stop selling on Magau at any time. Amounts owed in either direction survive until they are settled.

8. Changes to this agreement, and how you accept it

We may update this agreement from time to time. When we do, the new version is posted on this page with a new date at the top, and we will tell you in the app where the change matters to you. Continuing to sell on Magau after an update means you accept the updated agreement.

How your acceptance is recorded. When you tap Accept in the Magau Vendor app, we record the date and time against your account. You are asked once, at the point where it first matters: the first time you set off to deliver an order yourself, or the first time you take an order over for self-delivery, whichever happens first. You are asked again at sign-in if a store has been transferred to you, because a new owner has not agreed to anything yet.

On top of that one-time acceptance, every time you take an order over for self-delivery you confirm the fee figures for that specific order on screen, as described in clause 3.4.

9. Contact

Questions about this agreement, a payout or an order? Get in touch:

• Email: contact@magau.app
• Website: magau.app
• Support: Help & Support
• Joining Magau: For Vendors

Magau is operated by Bricks Education, Nepal.